The article presents a qualitative study of patient experiences with the health service and their general practitioners. 22 patients with daily pain were interviewed. They represent a strategic sample of patients with chronic low back pain, but without paresis. Their statements were not as critical as those voiced in the public debate. 18 patients had a continuing patient-doctor relationship. They were all satisfied with their doctor. A need for more information and a better understanding of the patient was present in all interviews. Many of the patients stressed the importance of feeling that the doctor honestly understood their problems. In addition to practical help, the patients also wanted the opportunity to talk to the doctor about their difficult life situation, however without actually expecting that much could be done about it. The most important aspect was to be able to talk about their life situation with a competent person. Kindliness and thoughtful consideration from the doctor meant a lot to the patients in what they experienced as a very difficult life situation.